Optimising Your Sales Process For 2012
As we move into 2012, we’ll all be thinking about the best way to improve our 2011 sales performance. As a professional sales consultancy specialising in inbound lead generation, we are well placed to offer you solid advice as to how you can generate more leads, gain more customers and improve your profitability.
Our advice is based on extensive research, after which we can state the following as facts (links to relevant studies can be found by clicking the link above):
  • Businesses who generate 40% or more of their leads on line grow 4x faster than those who don’t.
  • Businesses without a lead nurturing process in place lose up to 80% of their opportunities.
  • Leads gained through inbound methods cost up to 62% less than those gained through traditional outbound methods, such as cold calling.

Therefore it is clear that if you are able to act on the above information, your sales results and bottom line should be vastly improved as you move into next year. The question now is, how do we do this?

The simple answer to this question is that you need to put the following resources into place:

  1. An inbound lead capturing strategy
  2. A lead nurturing system, preferably automated

What Is An Inbound Lead Capturing Strategy?

First, I’ll explain why the inbound sales funnel is so important. These days many, if not all, small business owners and decision makers will not take sales calls, nor respond to prospecting emails. It used to be that sales people could call or visit a prospect, deliver their pitch and then close the sale. This is obviously still happening, although I would suggest that it happens much less frequently. Instead, business owners and decision makers like to identify the need, have an internal discussion before researching the market on-line, and then approach the vendor(s). And that means that your sales process has to change – you need to focus on your inbound efforts.

Put simply, this means that you should have a system in place which enables you to draw prospects toward you at the time of research and purchase. It’s obviously great if you can be on the first page of Google – that would certainly help your inbound leads. However, not everyone can enjoy such a position. That’s the bad news; the good news is that you can still take steps to significantly increase your inbound lead generation capabilities through other means, such as using social media, or focusing on content and affiliate marketing.

What Is A Lead Nurturing System?

A lead nurturing system is an automated sales process which ensures that every lead you enter into your sales process is looked after. For example, if you add 100 new web leads into your sales process during one week, the chances are that the vast majority of them will not be in a position to buy just yet – they will all be at different points of the buying cycle. The problem is that it’s human nature to focus on the prospects who look most likely to buy now, leaving the rest neglected. This practice is endemic, with a huge cost to businesses in terms of lost opportunity. However, this issue can be solved with the implementation of an automated lead nurturing system, which automatically keeps these opportunities alive for you.
Hopefully the above information can help you to re-assess your sales strategy with the aim of becoming more efficient and profitable as you move into next year. We’d be happy to discuss this with you in more detail; you can reach our site via the link at the top of this article where you can either contact us direct or read through our advice blog for more information.
We strongly advise every SME to consider the points raised in this article as they move into 2012 – with this much potential, can you afford not to?

About Alan MacDougall

Alan MacDougall has written 1 articles on Protelp.

I have been a B2B sales professional for over 6 years now. and in this time I have experienced a shift in the buying process, which is now much more driven by consumer choice and research. Therefore, I've become very passionate about the inbound sales funnel and the substantial rewards it can offer businesses of all types. This is the main focus of my business, The Sales Professionals. I still love cold calling though! One of my career highlights so far is the sale of a product placement to Cadbury Plc for Nigerian Idol 2010. This was a $150,000 package, sold completely over the phone. That's obviously an extreme - I have also sold software, data lists and electricity contracts, as well as most things in between - including chocolate fountains and ice sculptures. This depth of experience gives me a real understanding of small business sales needs and therefore makes me a solid sales partner for both new and existing businesses. Let me know how I can help!

 

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